Refund policy

Thank you for shopping with us! We want you to be happy with your purchase. Below are the terms you need to know about returning items and receiving refunds or exchanges.

Return Window

• You may return most items within 30 days of delivery for a refund or exchange.
• Items must be unused, in their original condition, and in the original packaging you received them.

How to Start a Return

To begin a return or exchange:
• Email our support team at support@[YOURDOMAIN].com with your order number and reason for return.

Return Shipping

• Customers are responsible for return shipping costs. 

Tracking the Return

• You must provide us with a tracking number for your return so we can confirm delivery.
• We cannot issue a refund until we receive and inspect the returned item.

Refunds

• Once we receive and inspect your return, refunds are typically issued within 5–7 business days.
• Please note your bank or card issuer may take up to 10 business days to post the refund to your account.
• Refunds will be issued to the original payment method used at purchase.

Exceptions & Non-Returnable Items

Some products may not be eligible for return due to hygiene, safety, or product type. Examples include:
• Personalized or custom items
• Gift cards
• Items marked as final sale

Lost or Damaged Returns

• If a return is lost in transit, you may be asked to provide proof of shipping or file a claim with the carrier.
• For damaged or defective items, contact us immediately so we can assist with a return or replacement.